Data Protection

CGK33 Privacy Policy – Our Commitment to Protecting Your Personal Data

At CGK33, your privacy is not merely a compliance obligation — it is a responsibility we take seriously every day. Learn how we collect, use and protect your information in accordance with Malaysia's Personal Data Protection Act (PDPA).

Updated: 1 January 2026 Malaysia PDPA SSL 256-bit

cgk33's core data protection principles — our commitment to every user in Malaysia.

Malaysia PDPA Compliance

All data handling practices at cgk33 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the full right to access, correct, and delete your personal data.

Industry-Grade Encryption

Every piece of data transmitted between your device and cgk33's servers is protected by 256-bit SSL encryption — the same technology used by leading banks in Malaysia.

No Data Selling

CGK33 has never and will never sell, rent or share your personal data with third parties for marketing purposes without your prior explicit consent.

Secure Data Storage

Your data is stored in data centres equipped with multiple layers of physical and digital security controls. Access to user data is strictly limited to authorised personnel only.

Full Control in Your Hands

You may request access to your personal data, correction of inaccurate information, or deletion of your data at any time by contacting the CGK33 support team.

Full Transparency

CGK33 will proactively notify you of any changes to this Privacy Policy or of any security incident that affects your data.

Important: This Privacy Policy describes CGK33's practices regarding the collection, use, storage and protection of your personal data. By using the CGK33 platform, you agree to the terms of this Privacy Policy. Please read it carefully and contact us if you have any concerns.

1. Introduction

CGK33 (referred to as "we", "Platform" or "CGK33" in this document) is the data controller for all personal information collected through the cgk33.top website and the CGK33 mobile app. We understand that privacy is a sensitive matter and we are committed to handling your personal data with full trust, transparency and responsibility.

This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practice standards in data management. It applies to all information you provide to us directly as well as information we collect automatically when you use the CGK33 platform.

We review and update this Privacy Policy from time to time to ensure it reflects our current practices and complies with relevant legislative changes. The date of the most recent update is stated at the top of this document.

2. Types of Data We Collect

CGK33 collects your personal data through several means, depending on how you interact with our platform.

Data You Provide Directly

  • Registration Information: Full name, identity card number (MyKad), date of birth, email address, phone number, and account password.
  • KYC Information: A photo of your identity document, a selfie, and proof of address such as a utility bill or bank statement for identity verification purposes.
  • Financial Information: Bank account details, credit/debit card numbers (stored in encrypted format), deposit and withdrawal transaction history.
  • Communications: Records of conversations with the customer support team via live chat, email, or other channels.

Data Collected Automatically

  • Usage Data: Pages visited, time spent on each section of the platform, games played, and betting history.
  • Technical Data: IP address, device type, operating system, browser type, screen resolution and network information.
  • Location Data: General location information based on IP address for geographic verification and legal compliance purposes.
  • Cookie Data: Information collected through cookies and similar tracking technologies — explained in further detail in Section 6.
Data CategoryExample InformationPrimary Purpose
IdentityName, IC, date of birthIdentity verification, KYC
ContactEmail, phone numberCommunications, account verification
FinancialBank account details, transaction historyPayment processing, AML
TechnicalIP address, device typeSecurity, fraud prevention
UsageGame history, login recordsService improvement

3. How We Use Your Data

CGK33 uses your personal data only for legitimate and stated purposes. The following are the primary purposes for which your data is used:

  • Account Management: Register, manage, and maintain your user account, including the login process and security verification.
  • KYC and AML Compliance: Verify your identity to meet anti-money laundering (AML) and know your customer (KYC) legal requirements.
  • Transaction Processing: Process deposits, withdrawals, and other financial transactions securely and accurately.
  • Platform Security: Detect and prevent fraudulent activity, account abuse, and cybersecurity threats.
  • Customer Support: Provide support and resolve queries, complaints, or technical issues you report.
  • Service Improvement: Analyze usage patterns to improve platform features, user interface, and overall experience.
  • Service Communications: Send important notifications related to your account, security updates, and changes to the terms of service.
  • Promotions and Marketing: Send relevant bonus offers and promotions — only if you have given consent to receive marketing communications.

CGK33 will not use your data for any purpose beyond those stated above without obtaining your consent beforehand.

4. Data Sharing with Third Parties

CGK33 does not sell your personal data to any party. However, there are specific situations where we may need to share your data with selected third parties:

Authorized Service Providers

We work with trusted third-party service providers to handle certain functions, including payment processing, KYC identity verification, cloud computing infrastructure, and analytics tools. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.

Legal Requirements

CGK33 may be required to disclose user data to regulatory authorities, law enforcement agencies or courts where required to do so under Malaysian law or by a valid court order. In such cases, we will notify you in advance where permitted by law.

Our Guarantee: CGK33 never shares your personal data with third-party advertisers, data brokers or any organisation for marketing purposes without your explicit consent. This is a firm line we have never crossed.

5. Data Security

CGK33 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by the highest-level SSL encryption.
  • Two-Factor Authentication (2FA): Additional security features are available for all accounts to prevent unauthorised access even if your password becomes known to others.
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity promptly.
  • Internal Access Controls: cgk33 staff may only access user data based on their specific job requirements. All access is logged and audited on a regular basis.
  • Regular Penetration Testing: The cgk33 platform undergoes regular security testing by independent cybersecurity experts to identify and address potential vulnerabilities.

While cgk33 takes every reasonable step to protect your data, no security system is entirely foolproof. In the event of a security incident affecting your data, we will notify you within the timeframe required under PDPA and take immediate remedial action.

6. Cookies and Tracking Technologies

CGK33 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. The following are the types of cookies we use:

  • Essential Cookies: These cookies are required for core platform functions such as maintaining your login session and saving account settings. They cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the platform for improvement purposes. Data collected is in aggregate form and does not identify individuals.
  • Functional Cookies: Save your preferences such as preferred language and display settings to deliver a more personalized experience.
  • Analytics Cookies: Helps us analyze traffic and usage patterns to make better-informed platform improvement decisions.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the CGK33 platform.

7. Your Rights Under PDPA

As a cgk33 user in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA):

👁️
Right to Access

Request a copy of all personal data we hold about you.

✏️
Right to Rectification

Request correction of inaccurate or incomplete data.

🗑️
Right to Erasure

Request data deletion in certain situations permitted under PDPA.

🚫
Right to Object

Object to the processing of your data for direct marketing purposes at any time.

📦
Data Portability

Receive your data in a machine-readable format for portability.

⏸️
Processing Limits

Request restriction of your data processing under certain circumstances.

8. Data Retention Period

CGK33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law.

  • Active Account Data: Retained for as long as your account is active and for a specified period after account closure to fulfil legal requirements.
  • Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysian financial and tax legislation.
  • KYC Records: Retained for a minimum of five (5) years after the termination of the business relationship in accordance with AML requirements.
  • Communication Logs: Customer support communication records are retained for two (2) years for complaint resolution and service improvement purposes.

Upon expiry of the applicable retention period, your data will be securely deleted or fully anonymised so that it can no longer be identified.

9. Children's Privacy

The cgk33 platform is intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

Important: If we determine that a minor's personal data has been collected without proper age verification, we will promptly delete the information and close the account in question. Parents or guardians who become aware that their child has registered a cgk33 account should contact us immediately.

10. Amendments to the Privacy Policy

CGK33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legislative changes or platform improvements.

Any material changes to this Privacy Policy will be communicated to you via in-platform notifications or email to your registered address at least seven (7) days before the changes take effect. The latest update date will always be displayed at the top of this document.

Continued use of the cgk33 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree, you may request account closure by contacting our support team.

11. Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights under PDPA, you may contact the cgk33 privacy team via:

  • Privacy Email: [email protected] — for personal data-related requests, we aim to respond within 5 business days.
  • Customer Support: Via live chat on the cgk33 platform — available 24/7 with an average response time of under 3 minutes.
  • Support Email: [email protected] — for general enquiries including privacy matters.

Response Time: CGK33 will process all privacy rights requests within 30 days of receipt. For more complex cases, we will keep you informed of the progress and provide a more accurate timeline.

FAQ – cgk33 Privacy Policy

No, cgk33 has never sold, rented, or shared your personal data with third parties for marketing or commercial purposes. This is our absolute guarantee to every user. Your data is only shared in very limited circumstances — namely with service providers who assist us in operating the platform (such as payment processors) or when required by law. All service providers are bound by strict confidentiality agreements.

You may request deletion of your personal data by contacting the CGK33 support team via live chat or by emailing [email protected]. Please include your full name and account email in the request. Please note that certain data may need to be retained for a specified period to fulfil Malaysia's legal requirements, such as financial records and AML compliance, even after account closure. We will clearly inform you of which data can be deleted and which must be retained based on legal obligations.

When you close your CGK33 account, we will deactivate your account and cease active use of your data. However, certain data such as financial transaction records and KYC information must be retained for the period stipulated under Malaysian law — typically between 5 and 7 years. After the mandatory retention period expires, your data will be securely deleted or fully anonymised. You will receive written confirmation once the account closure process is complete.

Yes, you may opt out of any marketing communications at any time. Click the "unsubscribe" link in any promotional email you receive, or update your communication preferences via your cgk33 account settings. You may also contact customer support directly to make this request. Please note that opting out of marketing will not stop important account-related notifications such as transaction confirmations and security alerts.
Your Privacy is Protected. Join cgk33 with Confidence.

Register a free CGK33 account and enjoy a safe, fair online gambling experience that fully protects your privacy — in compliance with Malaysia's PDPA and international security standards.

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